I have canceled my order and I still see a charge on my credit card, what should I do?

I am very sorry about that however; we haven’t taken money from your charge card for this transaction. The charge you see is an authorization done at the time you place your order. These authorizations are done automatically when you placed the order, to make sure the card is valid. A hotel or restaurant would do the same make sure the card is valid and not stolen or out of date.

Credit cards will usually remove to charge in 24-48 hours however, some charge cards and debit cards can hold the authorization for up to 2 weeks. If you call your bank they can explain it much better than we can. If your billing statement happened to close and be sent to you while the authorization was on the card the paper statement will show this as a charge however, if you call your bank or credit card company they will be able to help you and show that the charge is no longer on the card as it was only an authorization.