About Us
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. Since 1999 we have been serving customers in our brick and mortar stores. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees have been trained on all of our products. Our customers always come first and we will go the extra mile to make you happy. Unlike some other sites who only order the products you order after the fact, we have our own warehouse stocked everyday with over 5,400 items. We can reach 85% of the continental United States within 3 business days via UPS Ground and USPS Priority Mail. This means you can order up until 2 PM in any time zone and receive your product within 3 or 4 days for no additional charge with rare exception. Our current fulfillment rate is 98.8%. We keep our warehouse stocked everyday therefore out of stocks are very rare. However, if there is an unavoidable delay we'll call or e-mail you within 24 hours Monday - Saturday.
We keep our prices low and shipping policy simple, NO GIMMICKS.. We are the home of SIMPLY FREE SHIPPING, no handling fees or anything. It's easy just do the math we are cheaper and most of all better at getting your supplements FAST. All orders less than $50.00 ship for a flat rate of $5.00 and orders totaling $50.00 or more ship FREE! No hidden handling fees, simply FREE shipping via UPS Ground, USPS Priority mail or First Class.
Have questions contact us at (877) 505-1777 or (708) 326-4819. We are here M-F from 8AM-6PM Central Standard Time, and on Saturdays from 9AM-5PM Central Standard Time. You can also e-mail us your questions and comments to mysupplementstore@yahoo.com
Take care,
My Supplement Store
Q. What are your shipping charges?
A. Orders with an item subtotal of less than $50.00 are charged a flat rate of $5.00. Orders with an item total greater than $50.00 are shipped free via UPS Ground. No hidden handling fees or gimmicks, simply free shipping.
top of page Q. Do you ship to PO boxes?
A. Yes we do ship to PO boxes.
top of page Q. Can I place my order over the phone?
A. Yes of course you can. Call us at (877) 505-1777 Monday - Friday 8 AM - 6 PM CST Saturday 9 AM - 5 PM CST.
top of page Q. Is it safe to order online?
A. Also notice when you are checking out the URL changes from http to https, ' s ' means secure. It is a top priority of My Supplement Store to make online ordering safe for you. We have never had a security issue. No leaked transactions or credit card numbers. Our servers are secure and they are kept up to the minute with the latest security updates. Also click our SSL certificate to verify your transaction is run over a secure server. Your transactions are being conducted Yahoo! servers as this is a Yahoo! store.
top of page Q. What is your return policy?
A. Please call (877) 505-1777 or e-mail us at mysupplementstore@yahoo.com within 72 hours of receiving your order to receive return authorization. We will accept a full return on your unopened product less the shipping fee (in most cases this is $5.95). We must do this as we pay to ship the items free for you when the criterion is met. As always we will do what it takes to make you happy.
top of page Q. Do you have a catalog?
A. No we do not have a catalog. Due to this being such a dynamic industry and new products being released daily we choose to keep our catalog online only.
top of page Q. What if the items I order are out of stock?
A. We keep our inventory live with our website , therefore on the rare occasion that we are out of an item that appears in stock online we will email you within 24 hours. At that time we will give you the following options: 1. Replace the item with a similar item. 2. Cancel the order. 3. If other items are ordered ship the rest of the order and receive a refund for the out of stock item.
top of page Q. When can I expect to receive my package?
A. 85% of our customers receive their orders within 3 business days. If there is any delay in shipping your order we will call and/or email you.
top of page Q. Can I change the items I ordered?
A. If this is the case please call (877) 505-1777 or e-mail us at mysupplementstore@yahoo.com right away. We will exhaust every effort to make this change for you. However we ship orders within minutes of you placing your order. If it happens to be too late for us to stop your order we will accept a full return on your unopened product less the shipping fee (in most cases this is $5.95). We must do this as we pay to ship the items free for you when the criterion is met. As always we will do what it takes to make you happy.
top of page Q. How do I change my shipping information?
A. Please call us at (877) 505-1777 or e-mail us at mysupplementstore@yahoo.com right away. Keep in mind we ship orders within minutes of you placing your order. If it happens to ship to the wrong address we will have it shipped back to us and then we will ship it to your correct address. Please note there is a $9.00 charge for address corrections after an order has shipped as this is what UPS charges for address corrections.
top of page Q. Do you ship to APO/FPO military addresses?
A. Yes, we do ship to military addresses via USPS military mail. Orders typically arrive to these addresses within 4-10 business days. Orders shipped to APO/FPO addresses are charged a flat rate of $8.95. Unless the weight of the package exceeds 50 lbs then the charge is $18.95. Please list all of your address info as shown below:
John Doe
Address Line1
Address Line 2 (additional info if needed)
APO, AE 09351
USA
Important* Please be sure to enter your proper billing address. This is the address where your credit card bills go. It is independent of your shipping address, which should be entered in the "shipping address" area.
top of page Q. During what hours can I speak to a representative?
A. Monday - Friday 8 AM - 6 PM CST Saturday 9 AM - 5 PM CST.
top of page Q. Can I ask technical questions about products?
A. Absolutely. We pride ourselves on our in depth product knowledge. Our entire staff has been trained on all of our products. We are all fitness enthusiasts just like you. Try our live chat feature and we will gladly answer your questions. If you"d like to order over the phone, contact us at (877) 505-1777. If we don"t know the answer we will do the research and get you the right answers to all of your questions.
top of page Q. Can I order bars in the summer months?
A. Yes you can, however, we warn that you do run the risk of receiving melted bars. We store the bars in a climate controlled warehouse, however UPS trucks are not refrigerated. Therefore My Supplement Store will not be held responsible for melted bars ordered during the summer months.
top of page Q. What are the order terms and conditions?
A. My Supplement Store will not be responsible, nor refund orders that were incorrectly or falsely submitted. Please contact Customer Service at 1-877-505-1777 if you have any questions. Your submission of an order indicates your agreement to all terms.
