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1.877.505.1777 (Se habla Español)
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Help Center

 

Q.  What are your shipping charges?
A.  Orders with an item subtotal of less than $50.00 are charged a flat rate of $5.00. Orders with an item total greater than $50.00 are shipped free. No hidden handling fees, simply free shipping. For more details please visit our Shipping page.


Q.  Do you ship to PO boxes?
A.  Yes we do ship to PO boxes. These packages are shipped via USPS Priority Mail or USPS First Class Mail as UPS cannot deliver to these addresses.


Q.  Can I place my order over the phone?
A.  Yes of course you can. Call us at (877) 505-1777 Monday - Friday 8 AM - 6 PM CT. We look forward to serving you.


Q.  Is it safe to order online?
A.   Yes. Notice when you are checking out the URL changes from http to https, 's' means secure. It is a top priority of My Supplement Store to make online ordering safe for you. We have never had a security issue. No leaked transactions or credit card numbers. Our servers are secure and they are kept up to the minute with the latest security updates. Click our SSL certificate to verify your transaction is run over a secure server. Also our site is tested daily by Comodo Hackerproof, this can be verified by moving your mouse over the link in the bottom right corner. Comodo uses all of their resources to try and penetrate our site daily, if they find any vulnerability we must immediately patch it.   


Q.  What is your return policy?
A.  Please call (877) 505-1777 or e-mail us at info@mysupplementstore.com  within 72 hours of receiving your order to receive return authorization.

  • Unopened items - We do accept returns on unopened items still in saleable condition, as long as the return is made within 30 days of purchase. We will refund to the original form of tender or you may opt for a web store credit in the form of a gift card or product exchange. Sorry if the purchase was made over 30 days ago we cannot accept returns. We cannot refund shipping charges.
  • Opened items - Returns and/or exchanges on opened items will not be refunded. However we can give you web store credit in most cases, as long as it falls within 60 days of purchase. If you used the entire product & want to return the empty bottle, your exchange will be subject to the policy of the manufacturer. We cannot accept returns/exchanges on the items that you received as a result of a previous exchange of an opened item. My Supplement Store reserves the right to refuse a return that does not comply with any of the above criteria. Sorry we cannot refund shipping charges.

  • All Prohormone Sales are Final.

 
Q.  Do you have a catalog?
A.  No we do not have a catalog. Due to this being such a dynamic industry and new products being released daily we choose to keep our catalog online only.


Q.  What if the items I order are out of stock?
A.  We keep our stock on hand live with our website , therefore on the rare occasion that we are out of an item that appears in stock online we will call or email you within 24 hours Monday - Friday. At that time we will give you the following options: 1) Give you an ETA when the item will return to stock so you can opt to wait for the item. 2) Replace the item with a similar item. 3) Cancel the order. 4) If other items are ordered ship the rest of the order and receive a refund for the out of stock item.

If you decide to order an item that shows online that it is out of stock you will receive an email giving you giving you an ETA on when your order will ship.


Q.  When can I expect to receive my package?
A.  80% of our customers receive their orders within 3 business days. If there is any delay in shipping your order we will call and/or email you.


Q.  Can I change the items I ordered?
A.  If this is the case please call (877) 505-1777 or e-mail us at info@mysupplementstore.com right away. We will exhaust every effort to make this change for you. However we ship orders within minutes of you placing your order. Typically if you reach us before 1PM CT we can accommodate you, if you placed the order the night before after 5 PM CST the latter also applies to the following business day (weekends to). If it happens to be too late for us to stop your order we will accept a full return on your unopened product less the shipping fee (in most cases this is $5.00). We must do this as we pay to ship the items free for you when the criterion is met. As always we will try to do what it takes to make you happy.


Q.  How do I change my shipping information?
A.  Please call us at (877) 505-1777 or e-mail us at info@mysupplementstore.com right away. Keep in mind we ship orders within minutes of you placing your order. Typically if you reach us before 3PM CST we can accommodate you, if you placed the order the night before after 5 PM CST the latter also applies to the following business day (weekends to). If it happens to ship to the wrong address we will have it shipped back to us and then we will ship it to your correct address or we will try to contact UPS and have the address changed (USPS does not offer this service). Please note there is a $10.00 charge for address corrections after an order has shipped as this is what UPS charges for address corrections.


Q.  Do you ship to APO/FPO military addresses?
A.  Yes, we do ship to military addresses via USPS military mail. Orders typically arrive to these addresses within 4-10 business days. Please list all of your address info as shown below:

John Doe
Address Line1
Address Line 2 (additional info if needed)
APO, AE 09351
USA
Important* Please be sure to enter your proper billing address. This is the address where your credit card bills go. It is independent of your shipping address, which should be entered in the "shipping address" area.

Q. Can I pay with a gift card, money order or check?
To pay with a personal check, send it to the above address with your Driver’s License number on the check. Note allorders will be held until the check has cleared. Once the check has cleared, your order will be sent out. For a gift card, make sure to register the card with your billing address before ordering or it will not be approved by our system. To pay with a money order, simply send your money order to My Supplement Store 181 West Crossroads Pkwy Unit G Bolingbook IL 60440.


APO/FPO Shipping Cost

Weight Range

Shipping Cost

< 1 lbs

$2.50

1 – 5 lbs

$6.95

5 – 10 lbs

$9.95

> 10 lbs

Discounted USPS Rate

Q.  During what hours can I speak to a representative?
A.  Monday - Friday 8 AM - 6 PM.


Q.  Can I ask technical questions about products?
A.  Absolutely. We pride ourselves on our in depth product knowledge. Our entire staff has been trained on all of our products. We are all fitness enthusiasts just like you. If you’d like to order over the phone, please contact us at (877) 505-1777. If we don’t know the answer we will do the research and get you the right answers to all of your questions.


Q.  Can I order bars in the summer months?
A.  Yes you can, however, we warn that you do run the risk of receiving melted bars. We store the bars in a climate controlled warehouse, however UPS trucks are not refrigerated. Therefore My Supplement Store will not be held responsible for melted bars ordered during the summer months.


Q.  What are the order terms and conditions?
A.  My Supplement Store will not be responsible, nor refund orders that were incorrectly or falsely submitted. Please contact Customer Service at 1-877-505-1777 if you have any questions. Your submission of an order indicates your agreement to all terms. Please note we will try to accommodate your changes if you call us before your order  is shipped.


Q.  Are there any items you carry that are illegal in Australia or Canada?
A.  Yes. Please note we try to keep as up to date as possible however we cannot be 100% sure this list is comprehensive therefore it is your responsiblity to know the laws for your country. As always we will ship your package to you privately.

Australia:

  • Alfafa
  • Apple Cider Vinegar
  • Cordyceps Sinensis
  • Deer Antler Velvet
  • Dimethylaminoethanol (DMAE)
  • Ecdysterone or 20-Hydroxyecdysone
  • Hawthorne Berry
  • Lecithin
  • L-Dopa
  • Mucuna Pruriens
  • Olive Leaf
  • Pregnenolone
  • Progesterone
  • Pro-Hormones
  • Synephrine
  • Wheat Grass (Triticum Aesvitum)

Canada:

  • 5-HTP
  • 7-KETO DHEA
  • Acetyl-L-Carnitine
  • Charcoal
  • DHEA
  • DMAE (Dimethylaminoethanol)
  • Folic Acid
  • Gotu Kola (Centella asiatica)
  • L-Carnitine
  • Most Free Form Amino Acids
  • Octislalate
  • Pregnenolone
  • Pro-Hormones
  • Propylene Glycol
  • Thyroid hormone derivatives
  • Vitamin D (greater than 1mg)
  • Vitamin K (any amount)
  • Yohimbe Extracts
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