All returns must be accompanied by a MY SUPPLEMENT STORE Return Processing Authorization (RPA) Number.
Call 1.877.505.1777 or email us at firstname.lastname@example.org and ask for a return processing authorization number. Best to call us as responding to emails can take 1-2 business days. Please note we are closed on Saturday and Sunday. This number must appear on your return label. Return postage is the responsibility of the customer, unless the problem is our fault which will be determined at the time you obtain your RPA number.
If you have already opened or partially used a product that you received from us, we can give you an in store credit depending upon the policy of the manufacturer. You will be responsible for all shipping charges. We will not refund your credit card for opened products. Orders more than 30 days old cannot be returned. We will not accept returns or exchanges on the items that you have received from a previous return of an opened item.
Please note that once we put a refund through on average it takes between 7 and 10 business days for it to show up in your account.
Returns are to be sent to:
181 West Crossroads Pkwy
Bolingbrook IL 60440
The My Supplement Store Team