PLEASE NOTE: WE ARE TEMPORARILY SUSPENDING SHIPMENTS TO ANYONE OUTSIDE OF THE USA DUE TO CUSTOMS LAWS. WE ARE IMPLEMENTING NEW SHIPPING OPTIONS BASED ON THE LAWS OF WHAT CAN BE SHIPPED INTO YOUR COUNTRY.
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My Supplement Store ships to over 120 countries worldwide. To see if your country is one of these just shop out site and then select from the shipping countries in checkout. All shipping rates and times will be displayed in our checkout so you know exactly how long it will take to receive your order. Please keep in mind that taxes and duties are not included in shipping prices.
Depending on the country, we offer different shipping options from multiple shipping carriers.
Payments
95% of the countries we ship to are settled in your own currency so you skip the transaction fees.
What to Expect After I Place My First Order?
If you have never placed an order with MySupplementStore.com, thank you for making a purchase. We will do everything we can to make it a seamless process. You can see all our happy customers on our Facebook page, which has over 10,000 fans! Also expect some great samples along with your order!
Will I Receive Tracking Information on My Shipment?
While we strive to provide you with the best service possible. With International Tracking isn't always available in all of the countries we ship to. International Tracking Numbers are not automatically included. They are however available upon request within about a week after your order ships. To inquire about tracking and the status of your shipment please call 1-877-505-1777 or e-mail at info@mysupplementstore.com.
In Stock & Out of Stock Items
If your product is listed as "in stock" on our website, we work hard to ship it out as soon as possible. We do not ship on weekends. If the product is listed "out of stock", it will ship once we have the product in stock. Whether the product is "in stock", "out of stock" or "ships in 1-2 business days", you will be billed immediately.
Prohibited Items
While we do our best to stay on top of customs laws in most major shipping destinations, it is ultimately your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we can give you a full refund minus shipping and return shipping (if applicable) costs when we receive the package back. Unfortunately if your package is seized and destroyed we're not able to offer a refund.
Package Descriptions / Value
For international packages, the customs form will be affixed to the outside of your box. This will list each item name and the total quantity of that item in the package. Due to International Law, we cannot adjust or change the description of your order. We constantly research and communicate with customs agencies and shipping carriers worldwide to ensure you package has the highest chance of arriving safely and quickly.
We do not include shipping costs in the total of your declared value. Any coupons, rewards, or other discounts are removed from the value of your order to reflect the actual price of the items, which helps lower the Declared Value. Due to International Law, we cannot adjust or change the value of your order.
Duties & Taxes
You are responsible for all duties and taxes on your package. You can pre-pay for some countries, otherwise you can choose to pay when it arrives.
Fraud Checking
Absolutely. While we have proprietary technology and methods on how we check orders for fraud, we will say that we start by checking the following pieces of information:
- IP address
- Credit card details
- Shipment addresses
- Email Address
What if My Order Arrives Damaged?
Contact My Supplement Store through our free Live Chat function or email us at info@mysupplementstore.com as soon as possible. We will need proof of the damage which can be given with a photo of: the items in the order, the invoice, and the packaging you received this in. For damaged products, we may issue a store credit for you.
What Will the Shipping Box Look Like?
Your product will be shipped in a discreet, blank cardboard box. It will not have our logo on the outside or any indication of what the items are inside the package. We aim to make the boxes as plain as possible to avoid customs opening the package up and assessing tax or duty.