International Shipping

Do you ship internationally?

International shipping is currently available to over 100 countries. Shipping rates for international orders will be calculated at checkout; duties and taxes may apply.

Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Cambodia
Cameroon
Canada
Cape Verde
Chile
China
Colombia
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czechia
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Eswatini
Finland
France
Gabon
Germany
Greece
Greenland
Guadeloupe
Guernsey
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kenya
Korea, Republic of
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
Malaysia
Maldives
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Monaco
Mongolia
Morocco
Netherlands
New Zealand
Norway
Pakistan
Peru
Philippines
Poland
Portugal
Puerto Rico
Republic of North Macedonia
Romania
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Taiwan
Thailand
Tunisia
Turkey
Turkmenistan
United Arab Emirates
United Kingdom
Venezuela

Who handles your international shipping?

We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to international markets Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. By placing an order on our website, you agree to the referenced terms of sale for these markets.

Do I have to pay duties and taxes?

To create a better delivery experience for you, we offer Delivered Duty Paid (DDP) shipping to some of our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped at customs. Please note that duties and taxes assessed by customs vary by country and product.

Delivered Duty Paid is not available to all countries, however, we do still offer Delivered Duty Unpaid shipping to the countries found on this page where duties and taxes may get assessed by customs prior to receiving a package

How are taxes paid?

For DDP shipments, taxes (VAT/GST) are collected at checkout. In most markets, taxes are remitted to the tax authority as part of the customs clearance process. However, some markets require the seller to remit taxes on low-value goods outside of the import process. For these markets, Passport acts as the Seller of Record for importing your low-value consignments / products. Note that by placing an order, you agree to the linked terms of service: European Union, United Kingdom, Australia, New Zealand, Norway, Singapore, and Switzerland. 

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your My Supplement Store tracking page.

When will I receive my order?

We want you to receive your order as fast as possible!

International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

Please note that all shipping times displayed at checkout are estimated delivery windows. While we work with reliable carriers to ensure timely delivery, actual shipping times may vary due to factors beyond our control, such as customs processing, carrier delays, holidays and local delivery conditions. We appreciate your understanding and patience.
 
Prohibited Items
While we do our best to stay on top of customs laws in most major shipping destinations, it is ultimately your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we can give you a full refund minus shipping and return shipping (if applicable) costs when we receive the package back. Unfortunately if your package is seized and destroyed we're not able to offer a refund.
 
Package Descriptions / Value
For international packages, the customs form will be affixed to the outside of your box. This will list each item name and the total quantity of that item in the package. Due to International Law, we cannot adjust or change the description of your order. We constantly research and communicate with customs agencies and shipping carriers worldwide to ensure you package has the highest chance of arriving safely and quickly.We do not include shipping costs in the total of your declared value. Any coupons, rewards, or other discounts are removed from the value of your order to reflect the actual price of the items, which helps lower the Declared Value. Due to International Law, we cannot adjust or change the value of your order.
 
Fraud Checking
Absolutely. While we have proprietary technology and methods on how we check orders for fraud, we will say that we start by checking the following pieces of information:
  • IP address
  • Credit card details
  • Shipment addresses
  • Email Address
What if My Order Arrives Damaged?
Contact My Supplement Store through our free Live Chat function or email us at info@mysupplementstore.com as soon as possible. We will need proof of the damage which can be given with a photo of: the items in the order, the invoice, and the packaging you received this in. For damaged products, we may issue a store credit for you.
 
What Will the Shipping Box Look Like?
Your product will be shipped in a discreet, blank cardboard box. It will not have our logo on the outside or any indication of what the items are inside the package. We aim to make the boxes as plain as possible to avoid customs opening the package up and assessing tax or duty. 

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status. At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportglobal.com