International Shipping
International Shipping
Shopping from outside the United States? My Supplement Store ships to more than 100 international destinations, making it easier to get your favorite supplements delivered around the world.
Shop Supplements View Shipping DestinationsDestinations
International shipping markets
Business Days
Typical delivery after fulfillment
Prepaid Duties
Available for eligible destinations
Tracking Access
Online tracking after shipment
We Ship Supplements Around the World
From Canada and the United Kingdom to Australia, New Zealand, and beyond, we help international customers shop our extensive selection of supplements.
International shipping is available to supported countries and territories. Available shipping methods, product eligibility, and shipping costs are determined during checkout.
International orders are subject to local customs requirements, import restrictions, and any applicable taxes or duties.
Before placing your order: Confirm that your destination is supported and that the supplements you want to purchase are permitted for import into your country.
How International Shipping Works
Choose Your Products
Browse our supplement selection and add eligible products to your cart.
Enter Your Shipping Address
Select your destination country and enter your complete international shipping address.
Review Shipping & Import Charges
Available shipping rates are calculated at checkout. Duties and taxes may be prepaid or collected upon import, depending on your destination.
Track Your Package
Once your order ships, you'll receive tracking information to monitor its progress.
Our International Shipping Partner
My Supplement Store works with Passport Global to facilitate international shipments and delivery to supported markets.
Passport works with shipping partners around the world to manage international transportation, customs processing, and local delivery.
Depending on the destination, international orders may be subject to additional Passport terms and conditions presented during checkout.
International Logistics
Coordinating shipments across international carriers and local delivery networks.
Customs Processing
Helping facilitate applicable import procedures and customs clearance.
When Will My Order Arrive?
International orders are typically delivered within 8–14 business days after the order has been fulfilled.
Once your package ships, your tracking page will display the estimated delivery date when available.
What Can Affect Delivery?
- Customs clearance and inspections
- International carrier delays
- Local postal service conditions
- Weather and severe disruptions
- Holidays in the destination country
- Additional import documentation requirements
Shipping times are estimates, not guaranteed delivery dates. Customs processing can add time beyond the original estimate.
International Duties & Taxes
Depending on your country, imported supplements may be subject to customs duties, VAT, GST, or other import charges.
We offer two types of international shipping arrangements, depending on the destination.
Delivered Duty Paid
For eligible destinations, applicable duties and taxes are collected during checkout.
This helps simplify customs clearance and reduces the likelihood of unexpected import charges upon delivery.
Duties Not Prepaid
For destinations where prepaid duties are not available, customs authorities or delivery carriers may collect import charges before releasing your package.
These charges are generally the responsibility of the recipient.
Important: Customs charges vary by country, product category, and order value. The checkout process will indicate applicable prepaid charges when available.
How Are International Taxes Collected?
For eligible DDP shipments, VAT or GST is collected at checkout. Depending on the market, taxes may be handled during customs clearance or through applicable low-value import arrangements.
In certain markets, Passport may act as the seller of record for eligible low-value imports, subject to applicable terms.
Customs Restrictions & Prohibited Products
Every country has its own rules governing vitamins, sports nutrition, and dietary supplements.
Certain ingredients or products that are legal in the United States may be restricted or prohibited in other countries.
Before Ordering, Please Check:
- Whether your selected ingredients are permitted for import
- Whether your country limits quantities or supply durations
- Whether any import permit or prescription is required
- Whether customs duties or local taxes may apply
Customer responsibility: Please review applicable import requirements before ordering. Checkout availability does not guarantee customs approval.
What If Customs Rejects My Package?
If your package is rejected by customs and returned to us, we can issue a refund after receiving the returned package, minus applicable outbound and return shipping costs.
Under our published policy, packages seized and destroyed by customs are not eligible for a refund, except where applicable law requires otherwise.
90-Day Supply Limits for Certain Countries
Our international shipping policy applies a 90-day supply limit per vitamin or supplement for orders shipping to the following countries:
Canada
Maximum 90-day supply per supplement
Australia
Maximum 90-day supply per supplement
New Zealand
Maximum 90-day supply per supplement
Example: If a bottle contains 60 capsules and the recommended serving is two capsules per day, each bottle provides 30 days. Three bottles would equal a 90-day supply.
Orders exceeding the permitted quantity may be blocked, held, or returned. Other country-specific restrictions may also apply.
Countries & Territories We Ship To
International shipping is currently offered to more than 100 countries and territories. Below is the destination list from our published shipping policy.
Availability may change based on shipping partners, customs requirements, and product restrictions. The final destination options are shown at checkout.
View All International Shipping Destinations
Can't select your country? If your destination isn't available at checkout, we may not currently support shipping there or the products in your cart may be restricted.
Customs Forms & Declared Values
International packages require accurate customs documentation. Customs forms identify the products and quantities included in the shipment.
Product Descriptions
We cannot intentionally mislabel products or provide inaccurate descriptions on customs documentation.
Declared Order Value
Customs declarations must reflect the appropriate transaction value under applicable rules. We cannot falsify values at a customer's request.
Applicable discounts may be reflected in the declared merchandise value where permitted under customs rules. Shipping charges and other adjustments are handled according to applicable requirements.
Tracking Your International Package
Once your order has been fulfilled, we'll send tracking information to the email address provided at checkout.
You can use the tracking link in your shipment confirmation to follow your package as it travels internationally.
Order Fulfilled
Your package is prepared and handed to the shipping network.
International Transit
Your package travels toward the destination country and may pass through customs.
Local Delivery
A local carrier completes delivery after applicable customs processing.
Tracking hasn't updated? International tracking may pause during customs processing or carrier transfers. A temporary lack of updates does not necessarily mean your package is lost.
Damaged or Delayed International Orders
Damaged Products
If your order arrives damaged, contact us as soon as possible at info@mysupplementstore.com .
Please include your order number and photographs of the damaged items, packaging, and packing slip or invoice.
Depending on the circumstances, we may offer an appropriate resolution, including store credit where applicable.
Delayed or Stalled Tracking
International packages sometimes experience extended customs clearance or carrier delays.
If your package appears to have stopped moving, review your tracking page for the latest updates.
For international shipping assistance, contact Passport at help@passportglobal.com .
Discreet International Packaging
My Supplement Store ships international orders in plain cardboard packaging.
Our shipping boxes generally do not display prominent My Supplement Store branding or advertise the products inside.
Required shipping labels and customs declarations remain visible where necessary for international transport and import clearance.
What to Expect
- Plain exterior packaging
- Required carrier shipping label
- Accurate customs documentation
- Products packed for transportation
International Order Verification
To help protect customers against unauthorized transactions, international orders may be subject to additional fraud screening.
Verification may involve reviewing transaction information, billing and shipping details, and other indicators relevant to order security.
Some orders may require additional verification before fulfillment, which can affect processing times.
International Shipping FAQs
Does My Supplement Store ship internationally?
Yes. We ship to more than 100 supported countries and territories. Available destinations and product eligibility are confirmed at checkout.
How much does international shipping cost?
International shipping rates are calculated during checkout based on your destination, products, and available shipping methods.
How long does international shipping take?
International orders typically arrive within 8–14 business days after fulfillment. Customs and carrier delays can extend this estimate.
Will I have to pay customs duties or taxes?
Depending on your destination, duties and taxes may be prepaid at checkout or collected before delivery.
What does DDP mean?
DDP stands for Delivered Duty Paid. For eligible shipments, applicable duties and taxes are collected at checkout.
Can I order any supplement internationally?
No. Product eligibility varies by destination. Please review your country's ingredient and import restrictions before ordering.
What happens if customs rejects my order?
If a package is returned by customs, our published policy provides for a refund after receipt, less applicable shipping costs. Packages seized and destroyed may not be refundable, subject to applicable law.
Can you lower the declared customs value?
No. We cannot falsify customs declarations or misrepresent product descriptions and values.
How do I track my international order?
Use the tracking link provided in your shipping confirmation email.
Why hasn't my tracking updated?
Packages may experience temporary tracking gaps during customs processing or transfers between carriers. Contact support if the delay continues.
Are there quantity limits for supplements?
Yes. Our policy applies a 90-day supply limit per supplement for Canada, Australia, and New Zealand. Other destination restrictions may apply.
Who do I contact about international delivery?
For order questions, contact My Supplement Store at 877-505-1777. For international tracking assistance, Passport can be reached at help@passportglobal.com.
Questions About Shipping Overseas?
Need help understanding international delivery, import restrictions, duties and taxes, or an existing order? Our customer service team is here to assist.
Call 877-505-1777 Email Customer Service
My Supplement Store
181 West Crossroads Parkway
Bolingbrook, IL 60440
United States
International shipping availability, product restrictions, customs requirements, rates, and delivery estimates are subject to change. Applicable statutory consumer rights remain unaffected.
