My Supplement Store return policy is valid from 30 days when you receive your package. If 30 days have gone by since the day of receiving package, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges can be made on open items and or items that have half the bottle still remaining, depending upon inspection.
Please note we are closed on Saturday and Sunday. Please note that once we put a refund through on average it takes between 7 and 10 business days for it to show up in your account. Several types of goods are exempt from being returned/exchanged. Please refer to this list
- Gift cards
- Testosterone Boosters/ Andro Products
To complete your return, we require proof of purchase with first and last name and or your order number. All returns must be accompanied by a My Supplement Store Return Processing Authorization (RPA) Number. Please email us at firstname.lastname@example.org or call 1-877-505-1777
Sale items (if applicable)
If you purchase a sale item, your refund will be only the sale price, not the original price. If you are returning an order that contains a free item, the free item must be returned as well.
Exchanges (if applicable)
Exchanges can only be done if:
- Item is half used
- Item is opened
- If you change your mind on item before it ships out
If you need to exchange, send us an email at email@example.com and or call
Damaged Products (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the different item, or get a courtesy reship, send us an email at firstname.lastname@example.org or call 1-877-505-1777
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If item is free shipping, this will not be refunded as it is free shipping. This will be waived if your product is damaged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.